Returns & Exchanges

At Elovelle, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for items in their original, unopened condition. If a product doesn't meet your expectations, our dedicated team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.